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I seek a refund because (according to the casino’s email and confirmation), my account should have been closed, preventing me from depositing and losing the $650. Although I did not ask for my account to be reopened (I still have access), as it remains active contrary to my request for closure. On the 14th (I submitted the same request twice in one day), receiving a response within minutes of my first message, yet I was still granted access. While a five-hour response time isn’t excessively long, allowing players to implement these tools through their account settings would enhance and simplify the process. After intentionally omitting certain details, I received a response from the casino stating that additional information was needed and that the limit could not be less than the site’s minimum deposit of €20. My personal experience testing the efficiency of emailing revealed that the casino took four hours to respond.
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